Frequently Asked Questions

Questions and answers about the Canterbury Earthquake Temporary Accommodation Service.

What is the Canterbury Earthquake Temporary Accommodation Service?

The Canterbury Earthquake Temporary Accommodation Service (CETAS) was set up by The Building and Housing Group (within the Ministry of Business, Innovation and Employment) and the Ministry of Social Development. CETAS offers the following help to households affected by the Canterbury earthquakes:

  • Earthquake Support Coordination Service – Supporting households affected by the earthquakes to plan their recovery and connect to the services they need
  • Financial Assistance – Support for homeowners who have a temporary accommodation cost such as rent, board or motel stays. This assistance is only available once insurance cover for temporary accommodation costs has expired. It is not income or asset tested
  • Temporary Accommodation Webpage – Landlords are able to publicly list available accommodation on this section of our website. Households who are looking for temporary accommodation are able to search these listings free of charge and make contact directly with the property owner. For more information visit https://contactregistration.quakeaccommodation.govt.nz/Search/Results.
  • Matching and Placement Service – Assisting households to find temporary accommodation while their home is being repaired or rebuilt. Accommodation options include private rentals and Government supported temporary accommodation.

Matching and Placement Service

Who is eligible to access the matching and placement service?

The Matching and Placement Service can help you to find temporary accommodation if your home is being repaired or rebuilt as a result of the Canterbury earthquakes.

We can assist both homeowners and people who rent accommodation to find temporary housing.

The aim is to help people affected by the quakes make their own choices about what suits them best. The first priority is to use the existing housing stock in the private rental market.

Some people will be eligible for Government supported temporary accommodation.

Homeowners whose insurance cover for temporary accommodation rental costs has run out, may be eligible for financial assistance (see below).

Housing New Zealand tenants should contact HNZC directlyon 0800 801 601 for help if needed to discuss their housing needs.

What sort of accommodation is available?

Accommodation options include private rental accommodation and Government supported accommodation in the temporary villages and Rangers Park subdivision. Available accommodation is also publicly listed on our website

What does 'Government supported' accommodation consist of?

Temporary villages have been established at Linwood Park, Kaiapoi Domain and Rawhiti Domain. The units at the temporary villages look like small houses, and come in various sizes from one to four bedrooms. Kaiapoi Village has 22 units, Rawhiti 20 units and Linwood 42 units.

Temporary accommodation is also available at the Rangers Park subdivision in Linwood. 40 permanent homes are being built to provide temporary accommodation initially for households while their repair or rebuild takes place. These homes will be sold on the market once demand for temporary accommodation in Canterbury has reduced.

Households who want to live in the villages or Rangers Park must intend to return to their home once it is repaired or rebuilt, or intend to remain in Canterbury if Red Zoned.

How do people register?

You can register by applying online, calling 0800 673 227 or by visiting one of the offices listed below.

  • Canterbury Earthquake Temporary Accommodation Service (Monday to Friday between 8.30am and 4.30pm)
    • Level 2, 7 Winston Avenue, Papanui
    • Level 2, 10 Nelson Street, Riccarton
  • A local Work and Income office.

Selwyn District: if you can’t come to see us, please contact 0800 673 227 and we will arrange an appointment to see you at a convenient location.

What will happen once people register?

A CETAS staff member will assess your needs and work with you to help you find a suitable temporary housing option while your house is being repaired or rebuilt.

How will you decide who is a priority?

We will work with households to understand their current accommodation needs on a case by case basis.

What about disabled people - how will they be accommodated?

Your housing needs will be assessed when you register with CETAS. That way we can help match and place you with the most appropriate accommodation to suit your needs, for example a requirement for disabled access.

For any further needs, people should contact 0800 673 227.

Will temporary accommodation be in the same area I live in now?

We know that many households will want to stay in their area, close to schools and family. We will endeavour to place you within the area you currently live, if there is suitable accommodation available.

Will people have to pay rent for temporary accommodation?

Yes. The following rental charges will apply for Government supported temporary accommodation:

 Linwood Park, Kaiapoi Domain and Rawhiti Domain

  • 2 person (1 bedroom) $190 per week
  • 4 person (2 bedroom) $271 per week
  • 6 person (3 bedroom) $337 per week
  • 8 person (4 bedroom) $423 per week.

Rangers Park

  • 4 person (2 bedroom) $287 per week
  • 6 person (3 bedroom) $353 per week
  • 8 person (4 bedroom) $439 per week.

Rangers Park unfurnished rentals include a fridge freezer, washing machine and dryer

There are also some partially furnished units available at Linwood Park, Rawhiti Domain and Rangers Park (a limited number) and the rental for these is:

  • 2 bedroom $355 per week
  • 3 bedroom $425 per week
  • 4 bedroom $515 per week.

Will people have to pay charges for utilities like power and phone?

Residents will need to arrange and pay for their own utility services (power, internet and telephone) while living in Government supported temporary accommodation.

Will people have to pay a bond?

Residents need to pay two weeks rent as bond and two weeks rent in advance if they stay in Government supported temporary accommodation, just like any normal renting situation.

Will I need to sign a tenancy agreement?

Yes, you will be required to sign a tenancy agreement. Residents and their visitors are required to comply with the Residential Tenancies Act.

Financial Assistance (Temporary Accommodation Assistance)

What is Temporary Accommodation Assistance (TAA)?

TAA is available for homeowners, including those in the Red Zone who have a temporary accommodation cost such as rent, board or motel stays. This assistance is only available once insurance cover for temporary accommodation costs has or is about to run out. It is not income or asset tested.

Temporary Accommodation Assistance rates of payment:

  • One person household $180.00
  • Two person household $275.00
  • Three or more person household $330.00.

Who is eligible for the TAA?

To be eligible for Temporary Accommodation Assistance you must:

  • be a New Zealand citizen or permanent resident (ie not be in New Zealand unlawfully or on a temporary permit) and generally be ordinarily resident in New Zealand

Are you in the Red Zone?

Generally, to be eligible for Temporary Accommodation Assistance you need to:

  • have temporary accommodation costs
  • have used all your insurance coverage for temporary accommodation costs
  • be unable to live in your own home
  • be eligible for the Government Offer
  • have not yet received full settlement from the Government and/or from your insurance company and
  • intend to live in Canterbury once you have received settlement.

If you are in the other zones:

Generally, to be eligible for Temporary Accommodation Assistance you need to:

  • have temporary accommodation costs
  • have used all your insurance coverage for temporary accommodation costs
  • be unable to live in your own home because it is unsafe until it is rebuilt or repaired or
  • be required to leave your own home while land remediation and / or house rebuild or repairs occur and
  • intend to return to your home when the house is habitable.

If you have had flooding resulting from earthquake damaged land

Generally to be eligible for Temporary Accommodation Assistance, you will:

  • have temporary accommodation costs (this does not include a mortgage)
  • have used all your insurance coverage for temporary accommodation costs
  • have received an Increased Flooding Vulnerability letter from the Earthquake Commission and/or are on the Christchurch City Council (Flood Taskforce) list of flood vulnerable properties
  • be unable to live in your own home
  • be required to leave your own home while land remediation and / or house rebuild or repairs occur
  • intend to return to your home when the house is habitable.

All homeowners:

You may not be eligible for Temporary Accommodation Assistance if:

  • your house wasn’t insured when it was damaged, or
  • your insurance policy doesn’t cover temporary accommodation, or
  • your insurance company hasn’t accepted your claim, or
  • you are receiving income from the affected property (eg rent, board, etc)
  • you move into a rental property you directly or indirectly own, or have an interest in.

For any further enquiries, please contact 0800 673 227.

How long can you receive it for?

Temporary Accommodation Assistance start date

You can receive TAA from the later date of:

  • the date you ceased to occupy your damaged home
  • the date your insurance cover for temporary accommodation expired
  • the date you began to incur temporary accommodation costs
  • the commencement of the programme
  • the date you applied for TAA.

Temporary Accommodation Assistance end date

You can receive it until the earliest of:

  • the programme expiry date of 1 March 2015; or
  • the date you no longer incur temporary accommodation costs; or
  • you are able to reoccupy your home; or

for those in the Red Zone until:

  • you receive full settlement from the Government and/or your insurance company; or
  • your Government Offer expires.

Will uninsured homeowners be able to apply for TAA?

Only in exceptional circumstances. If you don't have insurance or your insurance policy doesn't cover temporary accommodation and you require financial assistance, please visit the CETAS office to discuss your circumstances.

Will TAA cover my new rent or my mortgage?

Temporary Accommodation Assistance is a contribution towards your existing and new accommodation costs and is paid at a set rate. It does not reflect your actual outgoings.

If you are experiencing hardship and would like more information about other financial assistance that you might be entitled to, you can contact Work and Income on 0800 559 009 or www.workandincome.govt.nz

Do I still need to pay my mortgage and insurances?

Your normal obligations to your house costs will apply.

Can I arrange my own accommodation and still get TAA?

Absolutely. If you have found alternative accommodation, you can apply for TAA without using the matching and placement service that is also offered.

What other help can I get?

If you are experiencing hardship and would like more information about other financial assistance that you might be entitled to, you can contact Work and Income on 0800 559 009 or visit: www.workandincome.govt.nz. CETAS will also be able to offer information and links to other financial assistance.

Earthquake Support Coordination Service

Who is eligible to access the Earthquake Support Coordination Service?

This free and confidential service is available for Canterbury households affected by the earthquakes who want support to plan their recovery and connect to the services they need.

What support can the Earthquake Support Coordinators provide?

Earthquake Support Coordinators can meet with you anywhere you choose - your home, place of work, or other location. They can:

  • help you to work out what you want to achieve and develop a plan relating to wellbeing or processes with your repair/rebuild.
  • provide information on a wide variety of matters
  • identify and connect you with services such as financial, health, legal and insurance
  • make referral and do applications for services needed
  • facilitate meetings between you and the experts.

How long do I need to be connected with the Earthquake Support Coordination Service?

The length of involvement depends on the needs of the individual or family. You can leave the service at any stage.

Who delivers the Earthquake Support Coordination Service?

This service is delivered by a team of Earthquake Support Coordinators who work collaboratively across multiple Government and Non-Government organisations including: Age Concern, ACTIS, Barnados, CCS Disability Action, Christchurch Resettlement Services, Darnley Club, Home and Family Society, Inland Revenue, Methodist Mission South Island, Ministry of Social Development, Pacific Trust Canterbury, Presbyterian Support, Richmond New Zealand, Selwyn District Council, St John of God Waipuna and Te Runanga o Nga Maata Waka.

An Intake Coordinator will contact you when you register for the Service. If you need our assistance, an Earthquake Support Coordinator will work with you to give you the support you need.

How can I access the Earthquake Support Coordination Service?